Quality Management includes the processes required to ensure that the project will satisfy the needs for which it was undertaken. It includes “all activities of the overall management function that determine the quality policy, objectives, and responsibilities and implements them by means such as quality planning, quality control, quality assurance, and quality improvement, within the quality system”.
identifying which quality standards are relevant to the project and determining how to satisfy them.
evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards.
monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance.
· Customer satisfaction—understanding, managing, and influencing needs so that customer expectations are met or exceeded. This requires a combination of conformance to specifications (the project must produce what it said it wou1d produce) and fitness for use (the product or service produced must satisfy real needs).
· Prevention over inspection—the cost of avoiding mistakes is always much less than the cost of correcting them.
· Management responsibility—success requires the participation of all members of the team, but it remains the responsibility of management to provide the resources needed to succeed.